Help
Quick answers about paying, pausing and your account. If yours is not here, email [email protected] and we will get back to you within 2 working days.
Paying
How do I pay?
In the app, open Settings, then Your plan, and choose a plan. Payment is through Paystack. In Nigeria, prices are in naira and you can pay by card, bank transfer or USSD. Elsewhere, prices are shown in US dollars and you pay by card: the price is charged in naira and your bank converts it.
Which plan should I choose?
The whole-course plan covers all 20 weeks in one payment, with 22 weeks of access, and costs less overall. The monthly plan suits you if you want to spread the cost or are not sure yet.
In Nigeria: the whole course is ₦80,000 once, which saves ₦20,000 or more, or monthly is ₦20,000 a month.
Elsewhere: the whole course is US$100 once, which saves US$25 or more, or monthly is US$25 a month. These are charged in naira (₦134,000 or ₦33,500) and your bank converts them.
I paid, but the weeks are still locked.
Payments usually confirm within a minute. Close the app fully and open it again. If the weeks are still locked after 10 minutes, email us with the payment reference from your Paystack receipt and we will sort it out.
Does a monthly plan renew by itself?
If you pay by card, yes, each month until you cancel. If you pay by bank transfer or USSD, you pay one month at a time, and we remind you before your access ends.
My card renewal failed.
You keep access for three days while you sort it out, and we remind you. Open Settings, then Your plan, and update your card or pay another way. Nothing is lost.
Do you have promo codes?
Sometimes, for partners and special offers. If you have one, enter it when you choose your plan.
Pausing, cancelling and refunds
My exam date has moved. Can I pause?
Yes. Open Settings, then Your plan, then Pause. You can pause for up to 60 days. You are not charged while paused, and the time left on your plan starts again when you come back.
How do I cancel?
Open Settings, then Your plan, then Cancel. You keep access to the end of the period you have paid for, and your progress is kept if you return.
Can I get a refund?
A whole-course plan can be refunded in full within 7 days of paying. Mistaken or duplicate charges are always refunded. The details are in our refund and cancellation policy.
Your account
I forgot my password.
On the sign-in screen, type your email address and tap Forgot your password. A reset link arrives by email within a few minutes. Check your spam folder if you cannot see it.
Can I use MCC Vault on more than one device?
Yes, on two at a time, such as your phone and a laptop. Your progress follows you. Signing in on a third device signs out the one used longest ago.
Does it work without internet?
Yes, once it has loaded. Your progress is kept on your device and saves to your account when you are back online.
How do I add it to my home screen?
Android: open the app in Chrome, tap the three dots at the top right, then Add to Home screen or Install app.
iPhone: open the app in Safari, tap the Share button (the square with an arrow), then Add to Home Screen.
How do I download or delete my data?
In the app, open Settings. Download a copy saves your progress as a file. Delete my account and data removes your account and everything linked to it. See our privacy policy for what is kept for tax records.
The course and the exam
How is the course laid out?
Twenty weeks: 19 teaching weeks built on the Medical Council of Canada's Examination Objectives and its six disciplines, then a rehearsal week. There is a checkpoint every few weeks and a full 230-question mock in weeks 7, 11 and 15, with two rehearsals in week 20. The study timetable shows every week.
Are the mocks like the real exam?
Yes in shape: 230 multiple choice questions in two timed sections of 115, with free movement and flags inside a section and an optional break between sections. The score at the end is our estimate, not the Medical Council of Canada's own scoring, so use it to track your progress from one mock to the next.
I think something is wrong in a lesson, card or question.
Tap Report an issue on that item. Reports come straight to us, we check every one, and a fix reaches everyone at once.
Is MCC Vault connected to the Medical Council of Canada?
No. MCC Vault is independent and is not affiliated with or endorsed by the Medical Council of Canada. For booking, fees and exam rules, use mcc.ca and your physiciansapply.ca account.
Still stuck? Email [email protected]. Include the email address on your account, and a screenshot if something looks wrong.